Lake Erie Pet Food Co. is hiring for an assistant store manager that will focus on customer service and sales in our retail store in Ohio City as well as light marketing and operational responsibilities.
Our ideal candidate is an energetic, detail oriented person who loves dogs and cats and is ready to jump to a variety of duties. We are looking for someone interested in a long-term position with advancement opportunity at our rapidly growing local company. They should also be ready to get super knowledgeable about pet nutrition and well-being. Most importantly, they should be customer service superstars that go above and beyond with every customer interaction.
Sales and Customer Service - 50%
- Greet every pet and customer that walks through the door
- Know every recipe and product and recommend the right one
- Help grow our Lake Erie Pet Food Co. family through our subscription and delivery sales model
- Be comfortable speaking on the phone and answering customer service emails
- Restock product and identify new product and merchandising opportunities
- Keep the store clean, neat and appealing.
Marketing - 25%
- Provide marketing and sales support at markets and events as needed
- Post customer photos and promos to our Instagram and Facebook social media accounts
Operations - 25%
- Pick, Pack, and fulfill shipping orders.
- Assist in other operational duties as needed
- Self-directed and independent with interest in career advancement
- Previous experience in retail sales, marketing, or customer service.
- Come to work reliably and on time and looking neat, clean and approachable
- Proficient with Windows-based computer systems.
- Must have registered vehicle, valid driver’s license, and the ability to stow things such as pet food containers, a folding table, tent, etc. for events
- Ability to lift 20 lbs regularly (and up to 40 lbs occasionally) and climb ladder for stocking
- 30-40 Hours per week, Tuesday thru Saturday
- Must be available Saturdays
- Hourly wage based on experience
- Bonus based on individual goals and business performance
- Vacation time accrual program
- Discount on dog and cat food and supplies
About Lake Erie Pet Food Co.
Lake Erie Pet Food Co. provides all-natural pet food made locally in Northeast Ohio. We believe in promoting pet health and wellness through convenient nutrition and education so our customers' pets enjoy long, healthy and happy lives. Our pet food is made in small batches fresh each month and provides the nourishment your pets need with only the best ingredients.