Lake Erie Pet Food Co. is hiring for an operations associate position to help with order fulfillment (packing/shipping orders, home delivery, packaging samples), as well as sales at our retail store in the Ohio City neighborhood of Cleveland.
Our ideal candidate is an awesome dog and cat lover that is ready to jump in and help with a variety of duties. This person is also interested in a long-term position with advancement opportunity at our growing local company. They should be work focused, detail oriented, and thrive on delighting customers.
COVID-19 note: We follow all CDC and state protocols. Our retail store is currently only open for curbside pickup out of an abundance of caution for our staff and customers.
Operations - 75% of job
- Manage weekly USPS/UPS shipping orders
- Pack and fulfill orders and samples
- Deliver customer orders to their homes
- Maintain a clean and organized warehouse area
Sales and Customer Service - 25% of time
- Take phone orders and resolve customer service calls.
- Pack orders as needed and deliver them curbside to customers
- Learn every recipe and product and recommend the right one for each customer
- Help grow our Lake Erie Pet Food Co. family through our subscription and delivery sales model
- Stock shelves, light cleaning/dusting, make sure the store is neat and appealing.
- Greet every pet and customer that walks through the door (once store is open for shopping, of course!)
- Self-directed and able to operate independently
- Must have registered vehicle, valid driver’s license
- Must be willing to make home deliveries 1 day/week in both your vehicle or our van. We reimburse mileage for your vehicle's occasional business use.
- Some previous experience in retail sales or customer service.
- Come to work reliably and on time and looking neat, clean and approachable
- Proficient with Windows-based computer systems
- Ability to lift 20 lbs regularly (and up to 40 lbs occasionally) and climb ladder for stocking
- Primarily weekdays, must be available Wednesdays & Thursdays
- Occasional Saturdays as needed
- Normal daytime business hours, can be flexible
- 20-30 hours per week to start, potential for more hours in the future
- Hourly wage based on experience
- Quarterly bonus opportunity based on individual goals and business performance
- Discount on dog and cat food and supplies
About Lake Erie Pet Food Co.
Lake Erie Pet Food Co. provides all-natural pet food made locally in Northeast Ohio. We believe in promoting pet health and wellness through convenient nutrition and education so our customers' pets enjoy long, healthy and happy lives. Our pet food is made in small batches and provides the nourishment your pets need with only the best ingredients.