Lake Erie Pet Food Co. is hiring for a part-time position that will focus on customer service and sales in our new retail store in Ohio City as well as operational duties
Our ideal candidate is an awesome, fun person who loves dogs and cats and is ready to jump and help in a variety of duties. We are looking for someone interested in a long-term position with advancement opportunity at our quickly growing local company. They should also be ready to get super knowledgeable about pet nutrition and well-being. Finally, they should be customer service superstars that go above and beyond with every customer interaction.
Sales and Customer Service (75%)
- Greet every pet and customer that walks through the door
- Know every recipe and product and recommend the right one
- Help grow our Lake Erie Pet Food Co. family through our subscription and delivery sales model
- Be comfortable speaking on the phone and answering customer service emails
- Post customer photos and promos to our Instagram and Facebook social media accounts
- Keep the floor fully stocked at all times. Make sure the store looks neat and appealing and identify new product and merchandising opportunities
- Manage weekly UPS and USPS shipping orders
- Assist in packing and fulfilling orders during busy times of year
- Assist in other operational duties as needed
Promotional (As Needed)
- Provide support at pop-up events and farmers markets.
- Seek out new opportunities for events and collaborations.
- Self-directed and independent with interest in career advancement
- Applicable previous experience in retail sales, marketing, or customer service.
- Come to work reliably and on time and looking neat, clean and approachable
- Proficient with Windows-based computer systems
- Must have registered vehicle, valid driver’s license, and the ability to stow things such as pet food containers, a folding table, tent, etc. for events
- Ability to lift 20 lbs regularly (and up to 40 lbs occasionally) and climb ladder for stocking
Preferred Schedule would be 20-25 hours/week within these days:
- Tuesdays 10-5
- Wednesdays 10-7
- Thursdays 10-5
- Fridays 10-5
- Saturdays 12-4
- Hourly wage based on experience, ranging $11-15 /hr
- Twice yearly bonus opportunity based on individual goals and business performance (up to 10% of pay)
- Discount on dog and cat food and supplies
About Lake Erie Pet Food Co.
Lake Erie Pet Food Co. provides all-natural pet food made locally in Northeast Ohio. We believe in promoting pet health and wellness through convenient nutrition and education so our customers' pets enjoy long, healthy and happy lives. Our pet food is made in small batches and provides the nourishment your pets need with only the best ingredients.